How can we help you?

Find the answers to our most frequently asked questions below.

General FAQs

  • How do I get a job in Health and Safety?

    NEBOSH and IOSH are a great stepping stone into a health and safety career. 
  • How can I leave feedback and how to raise concerns or complains?

    If you have complaint please send an email to and we will get back to you as soon as we can.


  • When and how will I receive my NEBOSH results?

    Results are notified by NEBOSH after completing the course. NEBOSH send out the results 10-12 weeks after the exams. Your certificates will arrive via post after the results have been announced.

  • When and how will I receive my NEBOSH certificate/diploma?

    Your certificate or diploma is sent to you by Phoenix via a postal service after the results have been announced. 

  • What happens if I fail the NEBOSH assessment?

    The Phoenix Pass Pledge will cover your additional studies, but you retake the exams at your own cost. 
  • How do I book a NEBOSH exam?

    You can now book NEBOSH exams on this page.
  • What level are NEBOSH qualifications?

    NEBOSH Diplomas are level 6, which is equivalent to an Honours Degree.
  • Are there any entry requirements for NEBOSH Certificates?

    There are no entry requirements, which makes the NEBOSH Certificate an ideal starting point for your health and safety training. Learners must have a suitable standard of English language to understand and articulate the concepts contained in the syllabus.  
  • Are there any entry requirements for NEBOSH National or International Diploma?

    There is no formal entry requirement. However, achievement of the NEBOSH National General Certificate, or a direct equivalent (level 3), is highly recommended before undertaking the Diploma course. 

    An appropriate standard of English language is also essential for students to understand the syllabus and articulate the concepts it contains. NEBOSH recommends a minimum standard of English equivalent to an International English Language Testing System (IELTS) score of 7.0 or higher. 
  • Are there any entry requirements for NEBOSH Environmental Certificate?

    There are no entry requirements; however, this course is best suited to managers, supervisors and staff who have responsibility in managing environmental issues.
  • Where can I do my practical assessment if I don't have a current workplace?

    We recommend asking family, friends or colleagues if they have a suitable workplace. Alternatively, as part of the Phoenix Facebook Community group, you can ask your fellow NEBOSH students. We also allow practical assessments to be completed as part of voluntary unpaid work.
  • What is an Open Book Exam?

    With an open book exam, you can have access to textbooks, course notes and the internet during the exam. You complete you NEBOSH open Book Exam at home, or a suitable location. The NEBOSH Open Book Exam must be completed within 24 hours. 
  • What is a closing interview?

    Following the open book exam is a short closing interview, which takes approximately 15 minutes. This interview ensures that the work you have submitted is your own. 
  • When will I receive the link for my closing interview?

    You should receive the link the day before your closing interview.
  • Are there any entry requirements for the NEBOSH Oil & Gas Certificate?

    There are no formal requirements for the NEBOSH Oil & Gas Certificate, however, we do recommend that candidates complete the NEBOSH International or National General Certificate in Occupational Health and Safety or equivalent level 3 certificate, prior to undertaking the International Technical Certificate in Oil and Gas Operational Safety. 


  • Do I need to pay for IOSH membership?

    Candidates do not need to buy IOSH membership to complete one of our IOSH courses.
  • Are there any entry requirements for an IOSH course?

    There are no entry requirements for IOSH Working Safely or Managing Safely 
  • When will I receive my IOSH certificate?

    Your IOSH certificate is sent via post and usually arrives within 2-3 weeks of completing your IOSH course.
  • If I complete an IOSH course do I receive IOSH membership?

    Completing an IOSH course does not give you membership of IOSH, although this is something you might want to consider separately.
  • What happens if I fail the IOSH assessment?

    The Phoenix Pass Pledge will cover your additional studies, but you retake the exams at your own cost. 
  • I have submitted my practical assessment, why is it only showing as 75%?

    If your IOSH assessment is showing as 75% or 'Pending Approval' then we will have received your assessment, and it is waiting to be marked by a trainer. The marking/grading of the assessment will make up the final 25%. You will receive an email once the results are available.

Short Health & Safety FAQs

  • When and how will I receive my results?

    Once you have completed the multi choice exam, your short course results are given instantly at the end of the course.

  • What’s the duration of the online course?

    Phoenix's short, online health & safety courses should take 40 minutes to complete.
  • What happens if I fail the assessment?

    You can retake the assessment.
  • How much do the short health & safety courses cost?

    The cost of any of our short, online courses is $20.00 per candidate, per course. 

    Discounts are available if you're looking to book 20+ delegates on one of our short courses. Please contact


  • When will I get my NVQ results?

    You will receive a pass or fail result once each unit is moderated. However, your Phoenix assessor won’t send off a unit unless it’s going to pass the course unit criteria.
  • What is Level 6 NVQ?

    NVQ Level 6 is a higher qualification, equivalent to a full bachelor’s degree and the NEBOSH National Diploma. Due to its slightly more stringent requirements, many international employers prefer NVQ Level 6.

  • Are there any entry requirements for NVQ Level 6?

    There are no formal entry requirements, but we recommend that candidates are in senior positions and experienced in health and safety roles. Before starting the programme, you will be asked to complete a self-assessment to identify training needs.
  • Are there any NVQ Level 6 equivalents?

    If you prefer a more academic approach to achieving a degree-level Health and Safety qualification, the NEBOSH International Diploma is the best alternative to NVQ Level 6.
  • How long does it take to complete the NVQ Level 6?

    On average, it takes delegates between 12 and 18 months to complete the NVQ Level 6. However, some candidates manage to complete within a year, while others take longer than 18 months. Additional support can be purchased should you require more time to complete your qualification.

E-learning FAQs

  • I haven't had my e-learning link?

    Log in to your account and you'll be able to see it. Or check your spam filter, it's emailed to you as soon as you pay for your booking
  • I've forgotten the password to my e-learning account

    You will need to reset your password.
  • What's the difference between e-learning and distance learning?

    Distance Learning we send you the written materials, whereas E-Learning you do everything online.